1. OWNERSHIP OF THE WEBSITE

Laboratorio de Complementos Nutricionales, S.L., with registered office at C/ París 184-186 2º 2ª, 08036, Barcelona, registered in the Barcelona Mercantile Registry, Volume 41352, Page 209, Sheet B391247, 1st Entry, with Corporate Tax ID: B-65114274 (hereinafter “LCN”) is the owner of the website www.laboratoriolcn.com (hereinafter the website), which is available to Internet users to provide information about products marketed under its brand and to allow for the acquisition of such products through the website

2. ACCEPTANCE OF THE GENERAL PROCUREMENT CONDITIONS

2.1 These General Procurement Conditions (hereinafter General Conditions) are intended to regulate the provision of information on the website as well as the commercial relations that may arise between LCN and the website’s users. By browsing the website and/or acquiring the products included therein, you gain the status of User. Browsing, as well as the use and/or acquisition of any of the products, assumes the User’s acceptance, without any type of reservations, of any and all of these General Conditions.

2.2 LCN may modify these General Conditions at any time by publishing a new version of them on the website. You shall be subject to the General Conditions that are current at the time of carrying out each order, unless we are required by law or by the decision of government organizations to make changes to these General Conditions, in which case it is possible that the potential changes will also affect orders that you made prior to the change.

2.3 Anyone who makes a purchase must be over 18 years of age and have the legal ability to establish contractual agreements.

2.4 The orders carried out through this channel may be made by individuals and corporations to acquire products from LCN for their use, not for resale.

3. PURCHASING SERVICE AVAILABILITY ON THE WEBSITE

The items offered through the website are solely available in the European territory (except Spain) and the USA.

4. PRODUCT AVAILABILITY ON THE WEBSITE AND PRODUCT CHARACTERISTICS

4.1 Product orders are subject to product availability.

4.2 LCN reserves the right to withdraw any Product from the website at any time and/or remove or modify any of its contents. LCN shall not be responsible to you or to any third party for removing any product from this website, or for removing or modifying any materials or contents.

4.3 The products offered on the website under the LCN trademark are manufactured in the European Union.

5. PRICE OF PRODUCTS ON THE WEBSITE

The purchase prices of the products are as listed on the website at the time they are ordered, except in cases where an error occurs. The final purchase prices that appear when making the order include the VAT and shipping costs.

6. PURCHASE PROCESS AND PAYMENT

6.1 To purchase products through the website, you should select the available products.

6.2. Once the products are added to your cart, you should click on “shopping cart” and verify the quantity and price of the order. To complete the order and calculate shipping costs, you must provide the shipping address for the order. Then you may select the payment method. You may choose between a credit card payment or PayPal (USA only).

6.3. Credit card payments will be carried out through the secure payment system of Santander Bank (Santander España Merchant Services Entidad de Pago, S.L.U. (SEMS), Corporate Tax ID No. B86621620, which is an institution registered in the Mercantile Registry of Madrid, Volume 30,826, Page 98, Sheet no. M-554.802, whose registered office is at: Isla Graciosa 5, 28703 San Sebastián de los Reyes, Madrid. The authority responsible for its supervision is the Bank of Spain, whose website has more information: https://www.bde.es/bde/es/.) Visa, Mastercard, and Maestro cards are accepted. LCN does not record or store your credit card information.

Credit cards are subject to the controls and authorizations from their issuing institutions. In the event that the institution does not authorize the payment, LCN shall not be responsible for the delay or lack of shipment of the order and cannot enter into any kind of agreement with you.

6.6. In order to carry out the purchase, you must first confirm during the purchase process that you have read and accepted the purchase conditions. Likewise, if you do not wish to receive marketing information, you must check the box “I do not wish to receive marketing information.” Otherwise, you may receive it.

6.7. Upon completing the purchase process, you will receive an “Order Confirmation” email which serves as the receipt of your order and includes the purchase summary. You must retain this e-mail as proof of the execution of the contract.

6.8. LCN is required to deliver the goods to the address indicated in the order form (the products will not be delivered to post office boxes or public places).

6.9. If you have any questions related to the products or the purchase process, you may of course contact LCN via e-mail at info@laboratoriolcn.com or via telephone at (0034) 93-414.51.66, Monday to Friday from 9:30 AM to 2 PM.

7. DELIVERY

7.1 The order will be delivered through a courier service, within 10 working days following receipt of the Order Confirmation e-mail. This time may be greater if there are customs delays in the destination country.

ZONE DELIVERY
TIME
Shipping rates:
0 to 1 kilo
Shipping rates:
1 to 2 kilos
Shipping rates:
2 to 4 kilos
Shipping rates:
4 to 5 kilos
Europe Zone 1 5-7 days* 9.90€ 9.90€ 9.90€ 12.95€
Germany
Austria
Belgium
Denmark
France
Holland
Italy
Slovakia
Slovenia
Switzerland
Poland
Luxembourg
Czech Republic
Europe Zone 2 5-7 days* 12.95€ 19.90€ 27.90€ Consult us
Ireland
Greece
Finland
Sweden
Romania
Estonia
Malta
Latvia
Lithuania
Hungary
North America 15-25 days 19.90€ 27.90€ Consult us Consult us

*Estimated delivery time


7.2 For the purpose of these General Conditions, the order will be considered delivered when its receipt is signed for with the courier, at the delivery address you provided us.

Delivery will be considered failed after:

a. No one is present when the courier arrives for the second time.

b. The courier service calls to coordinate delivery and they are not able to contact you.

You must notify our Customer Service Department as soon as possible if you do not receive the merchandise or if the shipment is delayed beyond 10 working days.

In order to avoid delivery failure for your order, we ask that you provide a delivery address where a recipient can always be found.

7.3 When the order is delivered, you must ensure that the shipment is correct. If there is a discrepancy or problem with your order when it is delivered, you must express the nature of the discrepancy or problem (such as an open package or damaged merchandise) in the delivery note and sign it.

8. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility after their delivery.

You will assume ownership of the products when we receive complete payment for the full amount owed for them, or at the time they are delivered, if this happens later.

9. EXCHANGE AND RETURN POLICY

9.1 Right to withdraw from the purchase

You have the right to withdraw from this contract within 14 calendar days without the need to provide justification. The withdrawal period shall expire after 14 calendar days starting from the day when you, or a third party chosen on your behalf, apart from the courier, acquired possession of the goods.

In order to exercise the right to withdraw, we ask that you contact our Customer Service Department, by calling (0034) 93-414.51.66 from Monday to Friday from 9:30 AM to 2PM, or sending an email to info@laboratoriolcn.com so that our Customer Service Department may contact you.

To fulfill the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

In the event that you withdraw, we will return all payments we received from you. We will proceed to reimburse you through a refund of the costs in your bank account.

The client must return the withdrawn products, assuming the cost of return shipping, within a period of 14 days following the notification of withdrawal. LCN may hold the refund until the products are returned, as well as reduce the refund amount if the products are returned to them in poor condition, related to what is established in article 108.2 of the Royal Legislative Decree 1/2007 dated 16 November, which approves the rewritten text of the General Law for the Protection of Consumers and Users and other complementary laws.

The costs will be refunded once the returned order is received in our office, via the same form of payment that was used.

You will assume sole responsibility for any reduction in the value of the goods resulting from use beyond that necessary to establish the nature, characteristics, and functioning of the goods.
This right to withdraw from the Contract shall apply only and exclusively to those products that are returned in the same condition in which you received them. All of the original product documents and packaging must be included as well. If they are not, or in the case of used or damaged products, the order will not be refunded. In no case will the shipping costs or customs payments incurred be refunded, and the costs of return shipping will be assumed by the client.

9.2 Return of defective products

If you believe that the product is not in perfect condition when it is delivered (that it is defective), you must contact us through our Customer Service Department and we will collect the product through a courier service, without any cost to you. You may contact LCN via email info@laboratoriolcn.com or by calling (0034) 93-414.51.66 Monday through Friday from 9:30 AM to 2 PM.

We will carefully examine the returned product and notify you via email or telephone if we do not think it warrants return or substitution. If we do think the product warrants return or substitution, this will be completed as soon as possible.

The price paid for products returned for being defective will be fully refunded by reimbursing the amount to your bank account.

9.3 Returned products due to shipment errors

In the event that you receive a product that you did not order, whether or not you would like to be sent the requested product again, the same process will apply as for defective products, and you will not pay any shipping costs to return the product.

9.4 Exchanges

In the event that you receive the product and want to exchange it for another product, you must return it and then buy the product you want.

10. LIABILITY AND EXCLUSION OF LIABILITY FOR LCN

10.1 LCN’s liability regarding any product purchased through the website shall be strictly limited to the purchase price of the product.

Nothing in these Purchase Conditions in any way excludes or limits our liability in the event of death or personal harm caused by our negligence or in any other matter in which it would be unlawful for us to exclude, limit, or attempt to exclude or limit our liability.

Without prejudice to the contents of the previous paragraph and as permissible by law, and unless otherwise stated in these Conditions, we will not accept any liability for indirect damages that occur as a secondary effect of the principal losses or damages, that arise in any way, whether caused by civil wrong (including negligence), contractual noncompliance, or other causes, including foreseeable causes.

10.2 The User recognizes and accepts that the use of the website, as well as the purchase of products offered therein, is wholly their own risk and liability.

10.3 LCN is not liable for damages that may arise from events including but not limited to (i) Inferences, omissions, interruptions, computer viruses, outages, and/or disconnections in the operative functioning of this electronic system or in the devices and computer equipment of the Users, motivated by causes outside LCN, which impede or delay the provision of services or navigation of the system; (ii) Usage delays or blockages caused by deficiencies or overloads of the Internet or other computer systems; (iii) Those caused by third parties via unlawful interference beyond the control of the website which are not attributable to LCN; (iv) The inability to provide the service or allow access for causes not attributable to LCN, due to the User, third parties, or cases of force majeure.

10.4 The products offered by LCN have the guarantee that legally applies to them due to their nature.

11. OBLIGATIONS OF THE USER

11.1 In general, the User is obligated to comply with these General Conditions, as well as to fulfill the special warnings or instructions for use contained on the website, and always act in accordance with the law, good customs, and the requirements of good faith, employing the adequate diligence for the type of service being used, abstaining from using the website in any way that may impede, damage, or deteriorate its normal functioning, the goods or rights of LCN, its providers, other users, or in general any third party.

11.2 Specifically, without implying any restriction to the general obligations for compliance assumed by the User in the previous section, the User is obligated, when using the Website, to: (i) Not enter, store, or disseminate into or through the Website, any information or material that is against morality, public order, fundamental rights, public freedoms, honor, intimacy, or images of third parties; (ii) Not enter, store, or disseminate through the Website any computer program, data, virus, code, hardware, or telecommunication equipment, or any other instrument or electronic or physical device that may be susceptible to cause damage to the Website or any devices, systems, or networks belonging to LCN, any User, LCN’s providers, or in general any third party; (iv) Not perform advertising, promotional, or commercial use activities through the Website, not using the contents and in particular the information obtained through the Website to send advertising, send messages with the intention of direct sale or any other commercial purpose, nor to collect or store third-party personal data; (v) Not use false identities or supplant the identity of others when using the Website; (vi) Not introduce, store, or disseminate through the Website any content that infringes intellectual or industrial property rights or third-party trade secrets, nor in general any content for which they do not hold, in accordance with the law, the right to provide to a third party.

12. INTELLECTUAL PROPERTY

All the designs, illustrations, photographs, images, and any other constituent elements of the website are the property of LCN. This website was designed with the purpose of enabling the sale of LCN’s products, therefore the reproduction or use in whole or part of the contents of the website entails the transfer of any rights to them. Accordingly, the reproduction, publication, transmission, modification, or distribution of the contents (including software) that make up this website via any medium is expressly prohibited.

Links to the website may not be established from any other website without the previous and express consent of LCN.

13. WRITTEN AND E-MAIL COMMUNICATIONS

The applicable regulations requires that part of the information or communications that we send you be in writing. By using this website, you accept that the majority of communications with us will be electronic. For the purpose of the purchase contract, you consent to use this electronic communication medium and recognize that all the electronic communications we send you fulfill the legal requirements for being in writing. This condition shall not affect your legally recognized rights.

14. TRANSFER OF RIGHTS AND OBLIGATIONS

The purchase agreement between you and LCN is binding for both you and for us, as well as for our respective successors and transferees.

You may not convey, transmit, encumber, or otherwise transfer a contract or any of the rights or obligations you derive therein without having obtained our prior written consent.

We may convey, transmit, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations we have derived therein, at any moment during the contract’s validity. In order to avoid any doubts, such conveyances, transmissions, encumbrances, charges, or other transfers will not affect the rights that you have as consumers recognized by the law, nor will they override, reduce, or limit in any other way the express or tacit guarantees that we may have granted.

15. EVENTS OUTSIDE OUR CONTROL

We shall not be liable for any nonfulfillment or delay in the fulfillment of any of the obligations that we assume pursuant to a contract whose cause is due to events outside our reasonable control (“Force Majeure Events”).

The Force Majeure Events shall include any act, event, lack of exercise, omission, or accident outside our reasonable control and shall include in particular (but not solely) the following: Strikes, lockouts, or other demand measures, natural disasters, the impossibility of using modes of transportation, public or private, the impossibility of using public or private telecommunication systems. Regulations or restrictions of other governments.

It shall be understood that our fulfillment obligation for a contract shall be suspended for the period that the Force Majeure Event continues, and we will have an extension of time to fulfill our obligation for the duration of that period. We will employ all reasonable means to end the Force Majeure Event or find a solution that allows us to fulfill our contractual obligations in spite of the Force Majeure Event.

16. WAIVER

If, during the term of a Contract, we fail to insist upon the strict compliance with any of the obligations assumed therefrom or of one of these General Conditions, or if we fail to exercise any of the rights or remedies we were empowered to exercise or lodge by virtue of that contract or these General Conditions, such fact shall not constitute a waiver of those rights or remedies, nor will it disclaim you from complying with such obligations.

17. SEVERABILITY

If any of these General Conditions were to be considered invalid, illegal or inexecutable to some extent by the competent authority, the remaining conditions will be separated and continue to be valid to the extent permissible by law.

18. APPLICABLE LEGISLATION AND JURISDICTION

Purchase contracts for products through our website shall be governed by Spanish legislation.

Any dispute that arises from or is related to such contracts shall be subject to the jurisdiction of the courts of Barcelona, Spain.